What Patients Say About Reproductive Care Center
Our Patient Comments
Patient feedback is indispensable in helping us improve our services. The unedited doctor/clinic evaluations streaming below were posted online by our patients. There are also links to the major rating sites and a summary of our internal surveys.
Physician Rating Sites
Keith Blauer, MD
James S. Heiner,MD
Harry Hatasaka, MD
John L. Gililland, MD
Patient Survey Results
The survey results below were collected from our patients using the eIVF electronic medical record system.
- Over 97% of patients would refer others to our practice.
- Over 97% of patients were satisfied with the knowledge of the physician.
- 97% of patients are satisfied with the quality of care.
- Over 95% of patients feel their care team is sensitive to their level of anxiety.
- 95% of our patients feel that procedures are adequately explained.
- Over 99% of patients feel that the nursing staff was helpful, knowledgeable, and professional.
- Over 90% of patients felt the insurance and billing department was willing to help.
- Over 95% of patients feel the reception staff is courteous and professional.
- Over 97.5% of patients feel that their appointment was scheduled promptly and to their satisfaction.
- 90% of patients are seen within 30 minutes of their arrival.
- 96% of patients feel the office runs efficiently and on-time.
- More than 40% of patients were offered an appointment within one week.